If you have tried discussing an issue, concern, problem or complaint at work without success, then the next step for any employees suffering a grievance at work should be to follow a formal route.
All companies should have a grievance procedure and you have a legal right to pursue any grievances formally with your employer.
In the first instance this should be done via a letter to your manager or HR Manager.
Although it is no longer essential to submit a grievance letter before taking legal action against your employer, you may be penalised at an Employment Tribunal if you have not tried to resolve your complaint internally via the grievance procedure first.
If you are going to write the letter yourself, follow these tips:
Write down all the facts of the situation.
Make sure you have the details, including: who, what, where, when, and how.
If you have witnesses that you would like to call upon to confirm your grievance make a list of them as well, as well as their contact information.
Set out in your grievance letter what the problem is in clear to understand language, explaining what part of your contract has been broken and explain how you would like the situation to be resolved.
It is all too easy for your emotions to cloud your judgment when writing a grievance letter, so remember to remain calm and make sure your letter reads well with proper spelling and grammar.
You can do the letter yourself, or take advantage of professional experience. For a small fee you get piece of mind that the letter will read, with all the correct terminology in place -- after all, getting the tone and content right in your letter now can pay dividends.